This Service Agent position is looking for a positive attitude and a detail-oriented drive. This is a part-time position as a member of a team of agents providing quality customer service to a high volume of clientele via our online system processes. This specialty team performs short and simple processes including online forms, email communications, and department phone calls. As an agent you will use decision-making skills to make in final case decisions, follow-up processes with your supervisor in a fun and relaxed environment.

DUTIES & RESPONSIBILITIES

1. Complete all mandatory online processes per case
2. Practice efficiency to improve case services
3. Manage & maintain incoming caseload per shift
4. Manage and maintain case quotas for time-tracking and cost-effectiveness
5. Document notes into case management system
6. Escalate customer complaints to shift supervisor
7. Routinely seated using a PC computer and online searching

TECHNICAL QUALIFICATIONS

1. Intermediate+ PC Computer Skills
2. Internet Search Savvy
3. 50+ WPM Typing Skills Preferred
4. Familiar with Social Media Platforms Preferred
5. Microsoft Word and Excel Experience Preferred

POSITION QUALIFICATIONS

1. Enjoy working with computers, especially online
2. Strong decision-making abilities
3. Excellent verbal and written communication skills essential
4. 1+ years of working, volunteer or education experience or equivalent combination
5. Conflict resolution and decision making with the ability to lead with positive motivation
6. Successful completion of group and individual interview required to meet job qualifications
7. Self-starter with ability to stay focused when working independently
8. Punctual and Dependable
9. Customer Focus
10. Accountability
11. Positive and Supportive Attitude

BENEFITS OF EMPLOYMENT

1. Fun and relaxed work environment with a friendly team.
2. Flexible working hour opportunities.
3. Paid Holidays After 60-Days
4. 5-Days Paid Vacation After 90-Days

COMPENSATION

1. $10-$12/Hour based on experience

WORK SCHEDULE

Option 1:
2-3 Scheduled Weekdays + Saturday and Sunday
4pm – 8pm

Option 2:
2-3 Scheduled Weekdays
4pm – 8pm

VantagePoint Marketing, LLC. is an equal opportunity employer.

Job Type: Part-Time