This Customer Service Supervisor position is looking for a leader with a positive attitude and ability to motivate their team. This is a full-time position leading a small team of agents to provide quality customer service to a high volume of clientele via our online system processes. This specialty team performs short and simple processes including online forms, email communications, and department phone calls. The Supervisor will assist the customer service agents in final case decisions, follow-up communications with the clients, meeting performance quotas, and providing continued training.

DUTIES & RESPONSIBILITIES

1. Complete all mandatory documentation of activities per online processes
2. Provide all follow-up communications with active client cases
3. Manage & maintain company email account throughout shift
4. Manage and maintain case quotas for time-tracking and cost-effectiveness
5. Document performance issues into case management system
6. Take the lead for escalated client case issues
7. Complete celebratory follow-up for all closed cases
8. Routinely seated using a PC computer and online searching

TECHNICAL QUALIFICATIONS

1. Intermediate+ PC Computer Skills
2. Internet Search Savvy
3. 50+ WPM Typing Skills Preferred
4. Familiar with Social Media Platforms Preferred
5. Microsoft Word and Excel Experience Preferred

POSITION QUALIFICATIONS

1. Demonstrates strong positive leadership skills
2. Strong decision-making abilities
3. Excellent verbal and written communication skills essential
4. 2+ years of supervisory experience or equivalent education combination
5. History of leading and influencing a team and customer service experience
6. Conflict resolution and decision making with the ability to lead with positive motivation
7. Successful completion of group and individual interview required to meet job qualifications
8. Punctual and Dependable
9. Customer Focus
10. Conflict Resolution Abilities
11. Accountability
12. Encourage Teamwork and Engagement
13. Planning and Multi-tasking Abilities

BENEFITS OF EMPLOYMENT

1. Fun and relaxed work environment with a friendly team.
2. Flexible working hour opportunities.
3. Paid Holidays After 60-Days

COMPENSATION

1. $12-$13/Hour based on experience

WORK SCHEDULE

1. Monday – Friday
2. 3pm – 8pm

VantagePoint Marketing, LLC. is an equal opportunity employer.

Job Type: Part-Time